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You ask, ETRANS-IT Answers

Read our FAQ below before you use our delivery service


Most frequent questions


CONTACT

Phone: +62 21 6623879 / 55966747
Mail: jayadi@etransit.id
  • How does ETRANS-IT work?
  • What services does ETRANS-IT offer?
  • What kind of vehicles does ETRANS-IT have?
  • What is e-system?
  • Is there any guarantee to make sure my packages arrive safely on time?
How does ETRANS-IT work?
  1. Your document or package will be picked up by one of our Operational Pick Up staffs.
  2. Our staff will report your document or package to Data Entry staffs.
  3. Your document or package will be handed over to the Sorting staffs so they can sort them out based on working areas.
  4. The delivery of your document or package will be registered to our e-system so the amount of delivery per courier’s working area can be easily controlled.
  5. Your document or package will be handed over to Operational Coordinator to be distributed to your destination address.

For additional information, our Operational Coordinator is also responsible for regular investigation if they find out there’s something not right in the procedure. He’s also the one who will take your complaints, do a sampling, and test call.

Meanwhile, our agents and couriers are not only responsible for your documents or packages distribution, but they also provide accurate data (writing down the receiver’s name, date of the delivery, delivery status, and telephone number), then report back to customer after all the documents and packages have been successfully delivered.

What services does ETRANS-IT offer?

There are four main services that ETRANS-IT offers, which are air freight, sea freight, trucking, and courier. Pick the service, suit your needs, and we’ll send your documents or packages immediately!

What kind of vehicles does ETRANS-IT have?

Based on our types of services we offer (air freight, sea freight, trucking, and courier), we provide airbuses, shipboards and its containers, trucks, also cars and motorbikes for the courier service.

What is e-system?

E-system is a system that allows you to track down all information related to your delivery via online. You can find out how much distance it takes to deliver your documents or packages, how much expenses you have to prepare, to the exact position of your documents or packages. What’s better is that you can do it all in real time so the information accuracy is guaranteed.

You can use e-system from ETRANS-IT for all of our services we offer, from air freight, sea freight, trucking, and courier.

Is there any guarantee to make sure my packages arrive safely on time?

Your satisfaction becomes our top priority, and that is heavily relied on our service to deliver your documents or packages, safe and sound, and make them arrive on time. That’s why we work together with Tokio Marine to provide Cargo Assurance, an assurance policy that will give you guarantee and financial protection if there are any disadvantages or damages to your document or packages. But this feature is optional. It’s all up to you whether to use it or not.